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What value add does WIRE create for clients in the first 3 months of starting an engagement?

Updated: Jun 14, 2023

In a recent business development meeting, a prospective client asked us what value add will MMS creates in the first three months from getting a purchase order?

I thought this was a good question and one worth writing up for our community as IT projects can become a never ending mess with little of the promised value ever becoming a reality for its end users.


As background, MMS is an engineering technology company, offering technology and consulting services to the minerals processing industry. Our software product, WIRE, is a powerful and flexible platform which provides a reliable, cradle to grave’ business intelligence tool for managing and organise large quantities of metallurgical and production data.

The MMS WIRE system integrates various data sources to build its foundations. Once standardised and centralised, one then has the ability to analyze all of a plants data in one place, in near real time enabling better informed management decisions to take place.


At the beginning of a project, our engineers collects all the existing metal accounting documents, most likely nested Excel spreadsheets, and studies the metal accounting, process philosophy, flow diagrams, etc. in order to understand how to implement it on WIRE. This process indirectly leads to a metal accounting and data audit, allowing us to highlight gaps in the setup of the mass balances, automated measuring equipment, sample mapping and sampling equipment.

Performing this scoping from site provides our clients with experienced engineers to consult with any process related challenges. Our engineers close off their site visits with a feedback report to the site management of our findings of the indirect audit and any additional advice of how to improve the quality of their data.

As an example, on one of our implementations, we noticed that the client was measuring total metal grade on a daily basis and only analysed soluble metal grade on a weekly basis. The ratio between the total and soluble grade was used to convert the daily total metal grade to a soluble grade. Our recommendation was to convert this process to the inverse and analyse soluble metal content on a daily basis and total metal on a weekly basis to update the ratio. Not only is the test for soluble metal content simpler, faster and cheaper to perform, but having more accurate soluble grades in metal accounting allows for much better control on the processing plant.

Another example was when we fixed a major sampling error for another client during the first month of implementing. We noticed the recoveries were very low and the processing team were working endlessly at improving the recoveries, spending a lot of time and energy on solving this issue. Our team analysed the metal accounting balance set up around this section of the plant and despite making minor corrections to the balance, the recoveries still reflected very low. So our team started investigating the metal accounting process from the start to end and found that there was a flaw in the sampling and sample preparation technique of the feed stream. Decanting the solution is a common mistake made with sampling as it concentrates the ore at the bottom. A lot of gangue material like talk, floats in the solution while the denser metal containing particles settles faster. Decanting some solids in the solution potentially increases the copper content of the solids left in the bottom. Another factor impacting the results were the fact that the solid containing slurry was dried "as is", without washing and filtering it. Already dissolved copper in the solution contained in the slurry will crystallize when dried and reflect as copper contained in the solids when analysed in the laboratory. Combining the copper in the solutions and the solids then leads to an overestimation of copper in the feed stream and hence low recoveries on paper which is impossible to improve in the field. Our team were also helped write up an SOP for the client on the correct sampling procedure and provided training.

Further to our value add on site from our engineering team, WIRE is also delivered in phases and the client starts getting the advantage of WIRE from the second month when data starts reflecting in the system. Although the mass balances will not yet be finished after the first month, importing data from the laboratory and SCADA systems is quick and users can start trending data and setup dashboards of actual and historical data as soon as its available. WIRE, can be either a cloud or on prem solution and allows users to start using the data while our team is still configurating the final solution behind the scenes.

On a management level, our presence on site and us auditing the metal accounting and data systems, subconsciously instills a higher level of integrity, occurrence and accuracy with operators when capturing and reporting data from the start of the project.

To summarise, on a recent implementation the following benefits were taken to production within 3 months:

  • Centralising lab, scada and manual data entry points into a single source of truth

  • Offering managers the ability to trend live data to solve problems

  • Reduction of manual data capture time taken (by more than half) in 3 months, with a further halving achieved in month 4 to free up time (ie manual capture reduced by c. 75%)

  • Identifying areas of the plant that require more sensors, manual logging, de-bottlenecking

We have learnt that our initial engagement and the scope of the engagement can differ significantly, often increasing our scope of works. MMS can quickly demonstrate we have a competent team of problem solvers who are willing to propose solutions as a integrated support partner.

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